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Tailored Support

Our hands-on approach to implementation enables your team to get the most out of Kuali Build. From system integrations to training schedules to workflow consultation, we are here to guide you through it all to help you achieve all of your Kuali Build goals.

Top-Notch Customer Success Team

Become a respected Build ninja in record time with the help of our support team.

Implementation

The Kuali Build implementation journey consists of three major milestones: basic setup, advanced setup and training, and deployment of your first application. Throughout the process, an experienced Kuali Build Customer Success Manager (CSM), who acts as your advocate and primary contact for life, will provide hands-on training and guidance. 

Your CSM and Customer Success Engineer (CSE) will walk through the process with you and be available every step of the way. Together, we’ll define the scope, set goals, and start building!  

By the end of the implementation process, you’ll have one fully functioning deployed application and an internal team with all the knowledge needed to build and share applications moving forward.

Training

During implementation, you and your team will receive hands-on training through weekly calls and guidance tailored to your institution. You will know the ins and outs of integrations, users, groups, roles, form building, and workflow. At the completion of your implementation training, you will effectively be a Build ninja. 

The Kuali Build team is constantly working to grow and improve the software. Stay in-the-know through the What’s New feature. A glowing green badge will alert you of the latest and greatest features and updates. Click through and you’ll find documentation to support you.

Support

Get easy access to the support you need even after implementation. In the Support Portal, hosted on Zendesk, Kuali Build customers can view documentation and submit support tickets. The portal includes an easy-to-use, searchable Knowledge Base with documentation for each feature. You can search by keywords or subjects, or browse by section to find anything you’re looking for. 

Still having issues? It’s important to us that you can reach your goals. Our responsive support team will contact you within 48 hours after you’ve submitted a ticket, or far sooner if there’s an emergency. We provide these support services 24 hours a day, 7 days a week, 365 days a year. And, with our zero bug policy, when new issues arise, feature work stops and bug smashing starts.

Your Campus is Changing

Interested in seeing more? Request a demo with our process consultants today to learn how Build can get your institution back to focusing on what matters most.

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